What happens if my item arrives damaged?

We’re so sorry if your artwork arrived damaged — we know how disappointing that can be. If your canvas was harmed in transit, we’ll replace it at no cost to you.

Here’s all you need to do:

  • Snap a few clear photos of the damaged item and the packaging it arrived in.
  • Email them to us at hello@olivebranchfarmhouse.com within 7 days of delivery.
  • We’ll get a replacement started for you right away — no need to ship anything back.

As a made-to-order small business, we can’t offer returns or refunds for reasons other than shipping damage, but we promise to handle every issue with care and kindness.

When Will My Order Be Shipped?

Each piece is made to order just for you, with a typical production time of 3–5 business days before shipping. During peak holiday seasons, production may take a bit longer — so we always recommend ordering early to avoid delays.

All orders are proudly made and shipped right here in the USA.

*Please note:* Our canvas signs ship separately from other items and may arrive at a different time. But don’t worry — everything is on its way

What if my order is wrong?

Oh no — we’re so sorry if your order isn’t quite right! Whatever it is, we want to make it right.

Please email us at hello@olivebranchfarmhouse.com within 7 days of delivery and include a few clear photos of the issue. We’ll review your order right away and get a corrected replacement sent to you as quickly as possible.

We stand behind every piece we sell and truly appreciate the chance to make it right!

Can I Make Adjustments to My Order?

Once your order has been placed, we're unable to add or remove items. If you’d like something else, we kindly ask that you place a new order.

Because every piece is made to order, we’re unable to accept cancellations or exchanges.

Refunds are handled case by case — just email us at hello@olivebranchfarmhouse.com, and we’ll take care of you with kindness and care.

Thank you for understanding — your support means the world to our small family-run shop.

What Are Your Signs Made Of?

Our signs feature a smooth artist-grade canvas surface stretched over a durable yet lightweight wooden frame, sourced from renewable forests. Each piece is designed in-house and finished with a faux-aged frame for that heirloom feel you love.

Are Your Designs Permanent or Vinyl?

We NEVER use vinyl. All of our art is printed directly onto the canvas surface using non-toxic latex inks. The print is permanent, smooth to the touch, and may feature a vintage, aged, or crackled appearance — that's part of the charm!

Do You Ship Internationally?

At this time, we only ship within the **continental U.S.** — but we hope to expand in the future!

Do You Offer Wholesale?

Yes, we sure do — and we’d be honored to be part of your shop! Please email us at pwinfrey@olivebranchfarmhouse.com and leave your contact information. Someone from our team will reach out to get you started.