Skip to content

Shipping & Returns

Shipping Information

Your order means a lot to us, which is why we are dedicated to providing fast, safe, and reliable delivery services for all of our products. All orders are shipped from the USA via USPS, UPS, or FedEx depending on the size of the product. Since each item is made to order especially for you, you can expect an average of 7-10 business days in production before the item is shipped. Production may be slower during the Christmas season, so make sure to order early. 

Shipping Updates & Alerts

Communication is key – we’ll keep you updated throughout the shipping process with email and/or SMS notifications. Please add contact@olivebranchfarmhouse.com to your email contact list so you will never miss a notification regarding your order. 

If you have any questions regarding your order, please feel free to email us with your order number and we will be happy to assist you. 

Return Policy

We want you to feel like every item is the perfect match for your home. If it’s not the right fit, we’ll help you get it taken care of.

You can return most items for a refund within 30 days of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted. Our canvas signs may be pricey to return, so please measure your space carefully before you purchase.

There are a few items that can’t be returned: 

Clearance Items

Gift cards

Personalized or Custom items

Holiday-Specific Decor (Christmas, Easter, etc.)

However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution. 

To start a return, please email us at contact@olivebranchfarmhouse.com or fill out the form below. Please make sure to include your order number.

We will provide you with an RA number and the address to return your item to. Items returned without an RA number will not be refunded.

Refund Options 

The original payment method will be refunded.

Extended Holiday Return Policy 

For all gift items purchased between November 1 and December 31, the deadline to return them is extended until January 31.